Accounts & General Banking
Questions we often get asked
Q1: How do I open an account with ABC Bank?
Download and complete the account opening form from the ABC Bank website, then submit it along with your identification (National ID or Passport), KRA PIN, and passport photographs at any branch or via email to talk2us@abcthebank.com.
Q2: What are ABC Bank’s branch operating hours?
Branches are open Monday through Friday from 8:30 AM to 5:00 PM, and Saturdays from 9:00 AM to 1:00 PM. All branches are closed on Sundays and public holidays.
Q3: What is the ABC Bank M-Pesa Paybill number?
The official M-Pesa Paybill number is 111777. Enter your full ABC Bank account number as the account parameter, specify the amount, input your M-Pesa PIN, and send. Depositing funds from M-Pesa into your bank account is free.
Q4: What products are available for business and corporate banking clients?
ABC Bank offers corporate current accounts, trade finance, working capital loans, asset financing, multi-signatory Internet Banking approval workflows, and bulk M-Pesa disbursement tools.
Q5: How can I contact ABC Bank customer support?
You can reach support by calling +254 (0)701 700 700 or +254 (0)719 015 000, or by emailing talk2us@abcthebank.com.
Digital & Mobile Banking
Questions we often get asked
Q1: How can I register for and access ABC Mobile Banking?
Download the “ABC Mobile App” from the Google Play Store or Apple App Store. You can activate mobile banking via self-service or register for Internet Banking by visiting your branch or emailing support.
Q2: What are the transfer limits and processing times on mobile and online platforms?
You can transfer up to KES 250,000 per transaction to M-Pesa. RTGS local transfers submitted before the 2:00 PM cut-off time settle on the same day, while international wire transfers generally take up to 48 hours.
Diaspora Banking & Money Remittances
Questions we often get asked
Q1: How do I open and manage an account from abroad?
Kenyans in the diaspora can open a Global Current Account online in KES, USD, GBP, EUR, or ZAR with zero opening balance and no monthly ledger fees. Send completed forms and verified KYC documents to diaspora@abcthebank.com.
Q2: What channels are available for sending money back to Kenya?
You can remit funds using SWIFT wire transfers, RTGS, or integrated partner services including iRem (for India transfers), Al-Dahab, and Juba Express.
Cards, Credit & Account Security
Questions we often get asked
Q1: Can I use my ABC Debit MasterCard internationally and online?
Yes, your ABC Debit MasterCard works worldwide at all MasterCard-supported ATMs, POS terminals, and e-commerce websites.
Q2: Can ABC Bank ship my debit card overseas?
Yes, cards can be delivered to diaspora clients abroad via international courier, subject to shipping fees and location verification.
Q3: What should I do if I forget or block my ATM PIN?
If your PIN is blocked due to repeated incorrect entries, call customer support to unblock it. If forgotten, visit a branch to request a card PIN replacement.
Q4: How do I apply for personal loans, mortgages, or construction loans?
Submit your loan application form along with proof of income, bank statements, and relevant property or collateral documentation to your branch or diaspora account manager.